Free Shipping:  Purchases of $80 or more qualify for free shipping.

All shipments are provided through USPS at a flat rate of $5.00.    

When you receive your product, thoroughly examine the external packaging and entire contents. If the packaging is torn, creased, or crumpled, note the damage at the time you sign for the order and take a picture. Notify us of this damage within 48 hours of receipt of product.

  1. It is important to examine your package as soon as possible. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery.  If you do not note the damage to your order when it is received and do not notify us of that damage within 48 hours, you will be responsible for return shipping fees in the event of a return.  All notifications must be made via our Customer Service link on our website. 

   2. Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment. 

Processing All orders within the Continental United States are shipped “no signature required” via United Parcel Service (UPS) or the United States Post Office (USPS). Most orders ship within 24-48 hours from the time the order is submitted (excluding weekends or holidays) and loaded into our order management system. 

Above The Flame Cigars LLC Copyright 2021

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